Refund policy
Last Updated: September 9, 2026
Thank you for shopping with Avenorivella.
We want you to have a positive shopping experience. If you are not completely satisfied with your purchase, you may request a return or exchange within 30 days of delivery, subject to the conditions below.
1. Return Eligibility
To be eligible for a return or exchange:
- The request must be submitted within 30 days after the order is delivered.
- The item must be unused and in its original condition.
- The product should be returned with its original packaging, accessories, and included materials whenever reasonably possible.
- Items that have been damaged, altered, used improperly, or returned without the required components may not qualify for a refund or exchange.
Certain products may be excluded from returns where required by applicable law or where the product cannot reasonably be returned for health, safety, customization, or other legitimate reasons. Any applicable exclusion will be disclosed on the relevant product page.
2. How to Request a Return
Please contact us before sending any product back.
Email:
EllianaCluckey634869@hotmail.com
Please include:
- Order number
- Customer name
- Reason for the return
- Description of the issue
- Photos or other supporting information when the item is damaged, defective, or incorrect
We will review the request and provide return instructions when the return is approved.
Please do not send products to an address without receiving return instructions from our customer service team first.
3. Return Shipping
For eligible returns caused by an incorrect item, damaged item, defective item, or an error attributable to us, we will provide appropriate return instructions and, where applicable, cover reasonable return shipping costs.
For returns due to a change of mind or other reasons not caused by us, return shipping costs may be the customer's responsibility unless otherwise required by applicable law.
4. Refunds
Once an approved return has been received and inspected, we will process the applicable refund.
Approved refunds will generally be issued to the original payment method.
The time required for the refund to appear in your account may vary depending on your payment provider or financial institution.
If you have not received your refund after a reasonable processing period, please contact us at:
EllianaCluckey634869@hotmail.com
5. Exchanges
If you receive an incorrect, defective, or damaged product, please contact us as soon as reasonably possible.
Where appropriate and available, we may arrange an exchange or another suitable resolution.
6. Damaged or Incorrect Orders
Please inspect your order after delivery.
If your order arrives damaged, defective, or different from what you ordered, contact us promptly with your order number and supporting photos.
We will review the situation and work with you toward an appropriate resolution.
7. Order Cancellations
If you wish to cancel an order, contact us as soon as possible after placing the order.
Cancellation requests cannot always be guaranteed because an order may already have entered processing or fulfillment.
If the order has already been shipped, our standard return procedure may apply.
8. Contact
For questions regarding returns, refunds, or exchanges, please contact:
Avenorivella